主管单位:中国科学技术协会
主办单位:中国地理学会
承办单位:华东师范大学

World Regional Studies ›› 2020, Vol. 29 ›› Issue (3): 568-578.DOI: 10.3969/j.issn.1004-9479.2020.03.2018554

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The impact of online shopping on in-store shopping: An investigation of Nanfang Commercial Center in Shanghai

Yuexi LIN1,2,3(), Mingfeng WANG1,2(), Tongcui MA4   

  1. 1.Center for Modern Chinese City Studies, East China Normal University, Shanghai 200062, China
    2.School of Urban and Regional Science, East China Normal University, Shanghai 200241, China
    3.China Untied Engineering Corporation Limited, Hangzhou 310000,China
    4.Shanghai City GIS Developing Co. , Ltd. , Shanghai 200032, China
  • Received:2018-12-07 Revised:2019-06-20 Online:2020-05-30 Published:2020-06-12
  • Contact: Mingfeng WANG

网上购物对实体零售的影响

林玥希1,2,3(), 汪明峰1,2(), 马同翠4   

  1. 1.华东师范大学中国现代城市研究中心,上海 200062
    2.华东师范大学城市与区域科学学院,上海 200241
    3.中国联合工程有限公司,杭州 310000
    4.上海城市地理信息系统发展有限公司,上海 200032
  • 通讯作者: 汪明峰
  • 作者简介:林玥希(1994-),女,硕士研究生,主要从事城市地理与电子商务研究,E-mail:yuexigeo@163.com
  • 基金资助:
    国家社会科学基金重点项目(19AZD007)

Abstract:

In the Internet era, the impact of new information technologies on commercial centers is becoming more obvious, which has become the concentrated embodiment of the spatial effects of new economy in the urban areas. Taking Nanfang commercial center as a case, this paper explores the impact of online shopping on in-store shopping via consumer questionnaires and semi-structured interviews. Overall, the influence of online shopping frequency on in-store shopping is in the form of normal distribution. High-frequency and low-frequency online shoppers are less likely to carry out high-frequency in-store shopping, while medium-frequency online shoppers have higher in-store shopping frequency. Through the analysis of consumers' internal decision process, we can see that online shopping decreased the satisfaction of shopping mall, but stimulated the demand of consumers so that brought more entertainment consumption. Therefore, the impact of online shopping on in-store shopping is complex. In the process of shopping decision-making, online shopping has different impacts in different aspects. Finally, the article also discusses the countermeasures of commercial centers.

Key words: online shopping, in-store shopping, personal travel, smart commercial area

摘要:

在互联网时代,商业中心受到新兴信息技术的冲击日益显著,成为新经济对城市空间影响效应的集中体现。本文以上海南方商城商业中心为例,通过消费者问卷调查与实地商家访谈探讨了网上购物对实体零售的影响效应。总体而言,网购频率对实体购物的影响呈正态分布的形式,高频和低频网购者产生高频实体购物的可能性较低,而中频网购人群具有更高的实体购物频率。从消费者内在决策过程分析,网购一方面降低了消费者对实体零售空间的满意度,但另一方面也刺激了消费者需求的增长,催生出更多的休闲娱乐消费行为。因此,网购对实体零售业及其消费者所带来的影响是复杂的,决策过程中不同方面受到的影响不尽相同。最后对商业中心的应对策略进行了分析讨论。

关键词: 网上购物, 实体零售, 个人出行, 智慧商圈