World Regional Studies ›› 2024, Vol. 33 ›› Issue (8): 65-76.DOI: 10.3969/j.issn.1004-9479.2024.08.20222407
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Received:
2022-11-11
Revised:
2023-07-21
Online:
2024-08-15
Published:
2024-08-21
Contact:
Xiaolong LUO
通讯作者:
罗小龙
作者简介:
顾宗倪(1989—),男,副研究员,博士,研究方向为城空间公平治理,E-mail:zngu@nju.edu.cn。
基金资助:
Zongni GU, Xiaolong LUO. The experience of transportation disadvantaged service plan in America and its enlightenments to China[J]. World Regional Studies, 2024, 33(8): 65-76.
顾宗倪, 罗小龙. 美国弱势群体交通服务规划的经验和对中国的启示[J]. 世界地理研究, 2024, 33(8): 65-76.
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URL: https://sjdlyj.ecnu.edu.cn/EN/10.3969/j.issn.1004-9479.2024.08.20222407
要素 | 作用 | 具体内容 |
---|---|---|
发展规划 | 根据地区的社会、经济、空间属性和弱势群体分布特征,制定符合当地特点的5年交通弱势群体服务规划,提出相应的规划目标及应对策略,制定实施进度 | 规划背景介绍、服务地区的人口社会经济属性分析、弱势群体交通供需评价、规划过程中的公共参与情况、规划目标及策略、5年规划的时间进度安排 |
服务规划 | 规划的具体实施要素,介绍地区的辅助交通的服务时间、路线、车辆类型、供应商情况、预约办法、安全保障、服务细则等内容 | 介绍交通服务实施要素、服务细则、应急处置、投诉流程 |
保障措施 | 交通弱势群体服务的保障和监管办法,明确每年对服务质量的评估办法,以及服务收费的监管措施 | 服务质量评价指标和流程,监管措施、收费标准评价 |
Tab.1 Content of transportation disadvantaged service plan
要素 | 作用 | 具体内容 |
---|---|---|
发展规划 | 根据地区的社会、经济、空间属性和弱势群体分布特征,制定符合当地特点的5年交通弱势群体服务规划,提出相应的规划目标及应对策略,制定实施进度 | 规划背景介绍、服务地区的人口社会经济属性分析、弱势群体交通供需评价、规划过程中的公共参与情况、规划目标及策略、5年规划的时间进度安排 |
服务规划 | 规划的具体实施要素,介绍地区的辅助交通的服务时间、路线、车辆类型、供应商情况、预约办法、安全保障、服务细则等内容 | 介绍交通服务实施要素、服务细则、应急处置、投诉流程 |
保障措施 | 交通弱势群体服务的保障和监管办法,明确每年对服务质量的评估办法,以及服务收费的监管措施 | 服务质量评价指标和流程,监管措施、收费标准评价 |
评估类型 | 评估内容 |
---|---|
交通服务质量评估 | 交通工具使用率、服务准点率、平均交通时长、平均交通花费 |
弱势群体满意度评估 | 旅途满意度、服务预约难易度、安全性、准时性、可达性 |
组织机构评估 | 管理类型、服务类型、服务地区弱势群体数量 |
Tab.2 Type of plan assessment and its content
评估类型 | 评估内容 |
---|---|
交通服务质量评估 | 交通工具使用率、服务准点率、平均交通时长、平均交通花费 |
弱势群体满意度评估 | 旅途满意度、服务预约难易度、安全性、准时性、可达性 |
组织机构评估 | 管理类型、服务类型、服务地区弱势群体数量 |
主体类别 | 职责与义务 |
---|---|
交通供应商 | 公司运营和安全管理、车辆维护操作和检查、司机驾驶记录及专业培训、禁酒禁赌政策落实、系统安全规划制定、提供年度总结报告、ADA合格认证 |
驾驶员 | 统一着装、佩戴名牌、辅助出行 |
乘客 | 预约车辆、按照预约时间上车、遵守取消预约程序 |
Tab.3 Responsibilities and obligations of each subject
主体类别 | 职责与义务 |
---|---|
交通供应商 | 公司运营和安全管理、车辆维护操作和检查、司机驾驶记录及专业培训、禁酒禁赌政策落实、系统安全规划制定、提供年度总结报告、ADA合格认证 |
驾驶员 | 统一着装、佩戴名牌、辅助出行 |
乘客 | 预约车辆、按照预约时间上车、遵守取消预约程序 |
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